Tag: store

Getting Involved in Your Community

August 15, 2018

As a stand-alone store, it can be hard to shine in the community the same way a well-known corporate chain store does. In our case, we have to be a great deal more creative when it comes to forming a customer following and making a mark in the community, especially in areas that are growing so rapidly in business and culture. When the odds are against you and your brick-and-mortar store and it seems like other businesses are advancing without you, here are some tips for staying involved and keeping your community interested:

Step Outside of Your Comfort Zone

A fantastic way to get involved in your community is to open your arms and welcome people in by hosting a creative and exciting event. It may be something completely new to you, possibly an intimidating idea, but event coordination is an excellent way to reach out. Trying something new and hosting an event (of any kind) makes your location known to those who may have never heard of you, and it offers an ideal destination for family activities. Creating environments in which customers are encouraged to participate, have fun, and get to know your employees will inevitably lead to good reviews and good relationships. People will associate your location with happy memories and subsequently will want to share those good vibes with friends and family. We often get lost in the cold, hard side of business and forget that the most important factor is the community you form with your customers (because where would we be without them?). The warm and genuine human relationships are what make it possible to build a friendly and loyal base of customers, and hosting fun events is an excellent way to initiate these kinds of bonds and stay active in the community.

Band Together

Another way to remain current in the community is to get to know your fellow comrades in business and join forces to create an even larger web of customers. Rather than pitting yourself against the small business down the road, why not offer a friendly hello, get to know their story, and work together to bring business through both doors? In our growing society of online shopping, brick-and-mortar stores need to link arms and march bravely into the future by sharing their knowledge and offering a helping hand to a fellow neighbor. Putting your heads together to create joint marketing ventures (such as offering discounts if customers shop at both locations) is an excellent way to get involved and also to show your customers you are dedicated to the growth of the community.

Lend a Helping Hand

Perhaps one of the most essential ways to get involved in your community is to reach out in whatever way you can to those in need. A charitable donation can go a very long way with regard to relationships formed and the reputation of your business. It is important to be kind but cautious when choosing who/where to donate to. Obviously you can’t donate to everyone, but sometimes a small discount or a literal helping hand with a project can go much farther than anything of monetary value. Donating your time and your efforts can be just as worthy to someone as free product or a big cheque, and it also lends itself easier to that warm and genuine human connection that will help your business succeed in the long run.

Ultimately, it is your human nature that will aid you and your business in getting involved in the community around you. There is a lot of give and take in business, and the more you dedicate to your customers, neighbors, and those in need, the more you will receive back in spades in the form of customers, marketing, recommendations, and lasting relationships. So be loud, proud, and stand out in the crowd! Your success, as well as that of your brick-and-mortar store and your community of followers, is worth the effort!

Samara Bissonnette

Book Outlet

Retail Store Manager

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5 Tips for Running a Successful Store Event

August 2, 2017

If you think having fun at work is a myth, then you’re wrong! Maybe it’s time to bring some pizazz into your workplace and host an exciting event for you and your customers! Connecting with customers is a deeply important part of running a successful business, and what better ways to connect with the people you cater to than by literally catering to them? Starting an interactive in-store experience for your customers may seem like a daunting task, but in the long run, not only will the revenue reflect your efforts, but you will also have created a whole new community of people within your business.

Here are some tips for running a successful store event:

1. Get the word out

You may have a steady stream of customers throughout the week, but how do you know if putting on a special store event will be worth your efforts? The answer to this is to advertise until you can recite your event details in your sleep. One hugely effective way to do this is through social media. More and more people are turning to Facebook, Twitter, and websites to find details for upcoming events, so make sure it is posted well enough in advance for people to plan around your event! If you spring it on your customers the day of, they may not get the memo and the poor turnout might turn you off of ever putting on another event. Another highly effective way to do this is through word of mouth. Though social media is an expanding phenomenon, there is still a great deal of value in personally informing your customers about your upcoming events. Whether it be just with a friendly reminder, or if you hand them a physical flyer outlining all the details, customer interaction is always effective. Remember, that’s why you’re putting on the events in the first place!

2. Be passionate!!

If there is something that you are passionate about, don’t hesitate to incorporate it into your events! Many themes I’ve used have been related to my favorite authors, holidays, seasons, animals, etc. Trust me—your customers will know if you are engaged. The more enthusiastic you can be about bringing something new and exciting to your store, the more entertaining and meaningful it will be for your customers. Not to mention, the more engaged you are with your audience, the more rewarding it will ultimately be for your business. By participating and reaching out, you can form important and lasting relationships with people, which will essentially do a large portion of your marketing work for you! When you provide a good customer experience, people are much more likely to pass on the word to friends and family and send many new faces your way!

3. Dollar stores are your best friend

When planning events for a large group of people, it can be hard to fit everything you need into a budget that will still allow for profit. This is where your local dollar store comes in handy! In my experience, I have been able to provide craft supplies, prizes, decorations, and refreshments for 50+ people for under $100, just by shopping smart and making a little go a long way. Buying things in bulk and really getting your money’s worth out of the supplies you purchase makes the day’s sales numbers that much more satisfying.

4. Free is key

If you want your store event to be successful, I have found that advertising FREE attendance for your customers is the key to a larger turnout. Your goal is to get more traffic in your store, and nothing brings bargain shoppers out like free things! The more people you have coming through your doors, the more you’ll have purchasing your product when they may never have stepped foot in your store otherwise. It also never hurts to make noticeable displays of event-related product to catch their attention. Another good tip for advertising a free event is to keep a sign-up sheet and ask your customers to put their names on the list prior to the event to guarantee their attendance. This way you can gain a better estimate of the size of your crowd, and customers will have time before the event to spread the word to their friends and families. That being said, when promising a free event for anyone to attend, make sure you have adequate space to accommodate a large crowd. The word “free” often generates a pretty overwhelming response!

5. Think outside the box

Don’t be afraid to seek outside help for your events! There is a wealth of available services geared specifically towards catering to corporate events. Whether it is a magician, a live animal show, or an art workshop, there are always new and affordable ways to bring something exciting into your place of business. Many entertainment companies are also more than willing to provide discounts and extra deals to suit your needs, so it always helps to call and speak personally with your potential guests before booking.

Regardless of which direction you decide to go in with your events, remember that they are yours and if you’re not having fun with them, then your customers won’t either. Whether it is an event geared toward children, family, or adults, the more engaged you are in what you’re doing, the better success you will have. Participating in fun activities different from your daily routine will not only improve your relationship with your customers, but it is an excellent team-building exercise for you and your staff as well. The more involved you become within your surrounding community, the bigger your customer base will grow and you will find that work can be more fun than you thought it could be!

Samara Bissonnette

Book Outlet

Retail Store Manager

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Customers shop for bargain books at annual book outlet box sale.

Retail Store Event Feature: Annual Box Sale

April 21, 2017

Every year on the March break, book-loving customers come from far and wide to visit our retail store location and participate in the Book Outlet Box Sale. Tables upon tables are filled with damaged product or slow selling/excess titles that are accumulated over the year from our warehouse location. About a year goes into preparing the 24,000 sq ft warehouse to become a veritable candy factory of books, lined with overladen tables. It has become such a popular local event that our marketing was made easy by the enthusiasm and involvement of the customers, proving day after day that they look forward to this year-round.

Box Sale 2017

This year’s sale proved to be one of the very best in several regards. The product we procured over the year was a big driver of sales. We were selling books by Emma Donoghue, Stephen King, Jeffrey Archer, Ken Follett, Oliver Jeffers, Sandra Boynton, Julia Donaldson, and so many more! It’s no wonder our customers came in chaotic droves first thing in the morning to rush in and peruse the tables. In past years, we have been accustomed to a line up at the door and rush when we open, but this year was an exceptionally busy year, partially due to the excellent social media campaign that got our customers so excited for this event. As well as visual teasers and daily advertising, we ran a number of new and thrilling contests for our customers, such as hiding boxes in the store and having people rush in to find them, hosting coloring and writing contests for the youth, and a Facebook Like & Share post that reached over 218,000 people, all with the enticing prize of a free box at the sale. Perhaps the most exciting promotion we ran throughout the sale was our Golden Ticket promotion, where we hid a number of shiny tickets within the stacks of sale books, which also entitled the customer who found it to a free box of books at the sale. As a result of all of this incredible dedication and effort from the store staff, we exceeded our past sales results, making this year the best Box Sale ever at a total of 3536 boxes in three days.

We hope this might inspire you to run your own exciting sale in your store that garners a lot of attention! Do you have more questions about the sale and promotions leading up to the event? Please comment below.

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Wooden arch filled with books in book outlet store.

Book Art: Get People Talking About Your Store

December 5, 2016

Book Art

Creating something interesting in-store for people to talk about can increase foot traffic and chatter around your business! Book Art is a great way to achieve this!

Gerry Wikkerink, retired father (and avid woodworker!) of Book Depot CEO Wilf Wikkerink, built this book arch which serves as the entrance to our 40,000 square ft. retail store in St. Catharines, Ontario. The arch has become the subject of many social media posts, contests, and creates an amazing impression for first time customers to the store. We also started a hashtag gallery that can be viewed here, in which customers who visit the store are encouraged to share their picture under our #bookportal.

Check out some other book art below that may seem a little elaborate at first, but use your creativity to see how you could install something on a smaller scale to your store and get your customers talking!

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